SHIPPING INFORMATION | JDL USA LLC
How Will My Order Ship?
JDL USA LLC will ship your order via UPS Ground. JDL USA ships to the lower 48 states. We DO NOT ship to Alaska, Hawaii, Puerto Rico, APO's or P.O. Boxes.
Shipping Insurance
JDL USA LLC offers shipping insurance on every order in order to ensure proper and safe delivery. The entire purchase price of the damages or lost merchandise is covered.
Due to the unique nature of the product we sell, we only accept returns and apply shipping insurance if the actual cartridges are damaged within transit. Superficial damage to packaging does not qualify for a return, insurance claim or discount.
Example: Dented corners on packaging, scratches or dents on ammo cans or cracks within plastic packaging would not qualify for a return and would not be covered under the shipping insurance.
UPS weight restrictions
We can only ship a package up to 45lbs. If an order exceeds this weight limit, a new package and label will be created.
Order Cancellation
You can cancel your order up until the pick slip is printed and your order is in process to be packed and shipped. After that time, we are unable to cancel your order.
If the order has shipped and a tracking number is available and you Refuse Delivery, a 10% restocking fee will be applied.
Incorrect Shipping Address
If you have supplied an incorrect shipping address & call prior to shipment, we can correct the address at no charge. If your order has been shipped, an address change fee per package will be added. If You Refuse Delivery, a 10% restocking fee will be applied.
Ammunition Returns
Due to legal and safety regulations, ammunition sales are final and do not qualify for a return.
NON-Ammunition & Firearms Returns
(Ex: Gear, Clothing, Targets, etc.)
We offer returns or exchanges on clothing & gear items within 14 days of purchase.
Returns: - Returned items must have tags still on and be returned in original product packaging - Returned items must have no visible signs of wear or use - A 10% re-stocking fee will be applied - You can return your product for a refund to the original payment method, less the restocking fee
Exchanges: - Free exchanges for the same SKU - Returned items must have tags still on and be returned in original product packaging - Returned items must have no visible signs of wear or use
Exceptions: - Discounted items are final sale and cannot be returned or exchanged
Any issues or discrepancies with your order need to be reported within 7 days of shipment.
RETURN POLICY | JDL USA LLC
RETURNING OR EXCHANGING AN ITEM
To return an item that does qualify for a return (ammunition is unable to be returned), please Email our Customer Support Team jdlusafl@gmail.com
NON-RETURNABLE ITEMS!
Ammunition | Due to Insurance Liabilities and Federal Transportation Regulations we can not accept returns on ammo!
If you need further assistance, please contact us!
RETURNING OR EXCHANGING AN ITEM
To return an item that does qualify for a return (ammunition is unable to be returned), please Email our Customer Support Team jdlusafl@gmail.com
NON-RETURNABLE ITEMS!
Ammunition | Due to Insurance Liabilities and Federal Transportation Regulations we can not accept returns on ammo!
If you need further assistance, please contact us!